Frequently Asked Questions

  • When and where can I buy a copy of your book?

    After releasing a sold out first edition to end 2021, our second edition is now on sale! This edition will also be available in a wide variety of retail outlets which we will announce in the second quarter of 2022.

  • Where can I keep up to date with your journey and learn about how you made the book?

    We have active Instagram and Facebook accounts, so follow us to keep up to date on what we’re up to. We’ll be posting exciting updates and shining a light on our journey; how we made the book, sketches of initial concepts, the making of the book's song, more about Jeremy and Jason's creative lives, and much more. We will soon launch a blog on our website with short reads on each of the steps we took in bringing this project to life. We hope this can inspire you to start your own creative adventures.

  • What are shipping costs for online purchases?

    Shipping is $7.50 within New Zealand, except for rural addresses which cost $12. International shipping is also available. A full outline of our 'Shipping Policy' can be found in our website's footer.

  • Do you ship internationally?

    Our little outfit is based in New Zealand, so shipping internationally is expensive. But we do love your support, so we have made some options available. Full details can be found in our 'Shipping Policy' page found in the website footer.

  • Will my order be tracked?

    Yes, all New Zealand orders will be tracked, so you can monitor where your book is during its journey to you. We’ll give you tracking information once your order is in transit with the courier company. All international orders are sent via NZ Post's standard non-tracked airmail service.

  • When can I expect to receive my book once I have ordered it?

    All orders will be processed within 1-3 working days, and we expect delivery to also take 1-3 working days once your books are picked up by a courier - or up to 5 working days for rural deliveries. Please note that Covid-19 restrictions may cause delays and we don't dispatch during the weekend. If you’re wanting the fastest possible shipping time, use a business address instead of a residential one.

  • Is your packaging eco-friendly?

    Yes our cardboard box packaging is recyclable and made of recycled material. We care about the environment and want to reduce our impact on it.

  • I made a mistake with my order, how do I fix this?

    We’re all humans and make mistakes! If you've made a mistake when entering your details, contact us and we'll get it sorted.

  • Can I purchase your book wholesale?

    Yes, you can. Just contact Tikitibu at info@tikitibu.com or go to www.tikitibu.com for more details.

Question not answered here?

If you have a question but it’s not answered here, feel free to contact us and we’ll have an answer for you within 48 hours :)

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